Job Description

Operational Control Room Operator

Based in Birmingham

£19.35 per hour Umbrella PAYE

Contract until July 2025 (possibility of extension)

My client is a Tier 1 contractor based in Birmingham, who is currently looking for a Operational Control Room Operator.

Responsibilities:

Analyse data from clients and assigned to correct category. 

Assign emergency enquiries to the relevant operative 

Accurately record all events for enquiries and passing to appropriate department for permanent repair and allocating to relevant completion dates. 

Monitoring and reporting on attendance times against SLA's using both the company's in-house system (Confirm) and Microsoft Office packages. 

Liaise with other departments to chase enquires to completion.  

Developing good working relationships at all levels offering assistance when necessary, ensuring common goals are met. 

Entering enquiries received via email on to Confirm and assessing the data provided, clarifying with the client where necessary. 

Entering enquiries received via telephone from Internal Inspectors the Client and Emergency Services.

Complaint handling and escalation to senior management team where appropriate. 

Carry out Internal Audits to ensure data accuracy and quality.

Entering Close Calls onto Novade system both via email and telephone.

Continually evaluate and prioritise work load. 

Any other administrative duties as required. 

Some shift work is involved working between the hours of 7am and 8pm including some bank holidays. 

Requirements:

English/ Mathematics GCSE, or equivalent.  

Proactive approach  

Be able to analyse information and take the appropriate action. 

Excellent telephone and face to face communication skills  

Excellent organisational skills, able to effectively prioritise and multi-task  

A good problem solver capable of using own initiative 

The ability to communicate effectively with a variety of stakeholders  

Customer focused  

Excellent team player