Job Description

Job Advertisement: Neighbourhood Housing Lead

We are currently looking for a Neighbourhood Housing Lead based in South West London. Please see below for all infomration on the role.

About the Role

As a Neighbourhood Housing Lead, you will:

Work alongside the Housing Management team to deliver a reliable and consistent service for residents.

Act as the primary relationship holder for residents within your assigned patch, covering approximately (Apply online only) homes aligned with local authority areas.

Focus on improving resident satisfaction, building trust, and ensuring residents are happy in their homes.

What We're Looking For

We're seeking a motivated and resilient professional who:

Excels at building strong relationships and communicating effectively with both colleagues and residents.

Demonstrates problem-solving skills, grit, and determination with a can-do attitude.

Thrives on delivering promises and achieving outstanding outcomes for residents.

Is ready to challenge the status quo when necessary, ensuring the best results for residents.

Possesses excellent time management skills to handle complex workloads and meet critical deadlines.

Has strong stakeholder management abilities and is comfortable engaging with a diverse customer base.

Essential Requirements

Previous experience in a similar role.

A full driving license and access to a car for work purposes.

What We Offer

Schedule: Monday to Friday, 35 hours per week.

Start Date: ASAP.

Location: On-site every day, ensuring direct engagement with residents.

Contract Type: Ongoing contract with potential to become permanent