Job Description

2nd Line Support Engineer - 3 Month Contract - £250 Per Day (Inside IR35) – South East London

Overview:

An excellent opportunity has arisen with an insurance company for Contract 2nd Line Support Engineer with a focus on providing 1st / 2nd Line support. The organisation is currently on premise but looking to move into Azure Cloud in the near future.

Role and Responsibilities:

The role is to provide 1st and 2nd line levels of technical support to the business, covering all areas of IT deployed within the company

Provide excellent customer service and be the first point of call for IT support queries from internal staff, this could be via phone, email, Teams, and face-to-face

Take ownership of tracking and remediating security vulnerabilities within a given timeframe

Administer the internal ticketing system and act upon requests for change and system access

Diagnose a wide range of issues, from the user desktop environment to server applications

Be able to spot potential technical vulnerabilities and suggest resolution

Proactively monitor systems and take preventative measures to reduce system downtime 

Essential Experience:

Excellent experience with Microsoft technologies

Active Directory and GPO administration

Exchange administration

Win10 desktop management using SCCM, WDS & WSUS

Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations

Experience in remediating vulnerabilities within a Microsoft environment

2 years+ of 1st line technical helpdesk environment

2nd line technical support experience

Full driving license and 

Desirable:

Experience of working within a change control environment or financial institution

Experience in virtualisation platforms such as VMware vSphere and ESX

Exposure to cloud based environments, e.g. Azure

Exposure to Microsoft Server (Apply online only)

Exposure to administration of telephony platforms

Scripting ability with PowerShell 

Contract Details:

£250 Per Day

Location: South East London (Flexible working options)

3 Months Contract 

2nd Line Support Engineer - 3 Month Contract - £250 Per Day (Inside IR35) – South East London