Job Description

Our Client, Macadam UK Limited are currently  looking for a Claims Advisor on a temp to perm basis to be based in Sittingbourne office.

Hybrid work possible with a minimum of 3 days in the office

£12.00 per hour

37.5 hours per week

Main Purpose of Role

To operate as a claims advisor within the claims department

To support other members of the claims department in their day to day responsibilities

Completing tasks set by the Office Manager

Responding to enquiries from customers, clients, claimants and liable parties

Reaching and exceeding customer service expectations   Key Accountabilities

 To process automotive claims in accordance with customer requirements and procedures

To ensure high standards are maintained and errors kept to a minimum

To check individual claims paperwork and online claims data, verifying accuracy

Ensure all processing activities are carried out accurately and within customer timescales

To produce data reports and bordereaux sheets in line with customer timescales

Adopt safe behaviour; by exercising due regard for the health and safety of yourself, colleagues and clients, in line with the Company’s policies and procedures.

Adopt company policies; by meeting the expectations set out in the Company’s policies and procedures   Current Challenges & Opportunities

To be aware of day to day claims workflow and monitor progress with pro-active intervention

To use time efficiently in order to assist in overall office tasks

To work effectively with customers and consistently exceed their expectations

Where possible; make recommendations to improve services and the claims process

To gain organisational awareness, learning about SGS and the services it provides

To adhere to procedures and policies   We would love to hear from you