Job Description

Desktop Support Technician - Contract Vacancy

Rate: £(Apply online only) p/d

Working Location: Ipswich (5 days a week onsite)

Contract Length: 3 months (chance for extension or perm)

My client has a requirement for a 1st Line Helpdesk Engineer on a 3-month contract. The client is in the Educational sector therefore require an Enhanced DBS check.

They require extra support as they have gone through some internal changes and require the extra support. It is a great environment to work in with a lovely team and school.

Responsibilities

Provide 1st and potentially 2nd line support for hardware and software issues across multiple endpoints.

Diagnose and resolve technical issues.

Manage and resolve complex technical incidents and service requests efficiently.

Ensure all issues are logged, prioritized, and resolved within agreed SLAs.

Work within a team (great communication and building relationships)

Car required for site travelTechnical

Manage Microsoft 365 environments (user management, Exchange, SharePoint, InTune, Teams)

Azure

Apple Macs

PowerShell

Endpoint (Management and Support)

Familiarity with networking concepts and technologies (e.g., TCP/IP, DNS, DHCP).

Set up classroom equipment

Printers

Password reset

Telephones

Handing out IT equipment and collecting it

Basic 1 level troubleshooting

If the skill set is relevant, matches your experience and you're interested, please send over your CV.

In Technology Group Ltd is acting as an Employment Business in relation to this vacancy