Job Description

12 month FTC

Customer Service Advisor

Permanent 

Based in Milton Keynes

£25,000 pa - £27,500 pa

Our client have a global presence and are based in Milton Keynes, the offices are prestigious with a great location, offering a great view with free parking.

Part of a supportive friendly, sales and marketing team.

A manufacturing company that embrace sustainability, continuously look to make improvements and better ways of working.

Currently recruiting for a Customer Service Advisor covering maternity leave, this role ideally requires previous Customer Service experience from a product environment.

Main Duties

Support the Customer Service Managers

Administer customer orders via email and web

Respond to incoming customer enquiries and provide solutions

Pass on enquiries to Technical Salespeople, where required

Manage customer complaints using our internal MISS system

Liaise regularly with manufacturing and distribution partners in Belgium

Liaise with Accounts Department and Logistics where appropriate

Become familiar with Promotions, New Products, Product Exits and Special Pricing

Attend Training Sessions to understand Features and Benefits of Products

Achieve the Customer Service Standards

Handle telephone calls efficiently and quickly

Key Account support

Internal Sales

Communicate with customers via Online Chat  Personnel Requirements:

Previous Customer Service experience in a similar environment

The ability to multitask in a busy office environment and to see tasks through to completion

Contribute to Meetings

Friendly and professional telephone manner

Professional attitude to dealing with customers, colleagues, contractors and partners

Conduct appropriate to an office environment

Organised, methodical and willing to learn

Adaptable to Change

Open, Honest and Clear Communicator

Desires to achieve a World Class Customer Service Standard Our client offer excellent benefits and a bonus scheme, great offices with great people.

Please let us know we need to make reasonable adjustments to our process, please let us know how we can best support you and make the adjustments that may be needed.

Altitude-Recruitment Limited acting as an Employment Agency and Employment Business