Job Description

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

Orbit are delighted to announce that we are looking to recruit an Energy Advisor to join our Sustainability team on a 12-month fixed term contract, with the potential to extend further subject to funding. The Energy Advisor will collaborate closely with Orbit customers, offering specialised energy advice aimed at assisting vulnerable individuals at risk of fuel poverty. Your guidance will be customized to each customer's unique situation, enhancing their experience, and contributing directly to our 2030 goal of 'making a positive difference to our customers and society.'

Additionally, you will assist the Sustainability team in monitoring our energy data and performing energy audits in communal areas to identify potential energy-saving opportunities. This effort will help lower communal energy charges for our customers and directly support their transition to net-zero.

This role can be fulfilled from any Orbit location - Midlands, South East or East Anglia.

What you'll achieve

Your key responsibilities will be to:

Provide a tailored Energy Advice and casework service for vulnerable Orbit customers that helps to alleviate fuel poverty and improve wellbeing. This will include a mix of telephone advice and home visits for complex cases.

Provide training to Orbit’s frontline colleagues to help them support customers with energy queries. This will include basic energy awareness, causes of Damp, Mould and Condensation and energy saving advice.

Work with our customer facing internal teams, such as Thriving Communities and our Communications teams to provide up-to-date and accurate energy advice to customers.

Support on the external certification process in accordance with ISO 14001: 2015.

Support our Thriving Communities team with development and distribution of Winter Warmth packs.What you'll bring

Essential skills

A level 3 Energy Awareness qualification or similar.

A driving licence and access to a vehicle to travel to remote locations around the UK on a weekly basis

A passion for saving energy and environmental issues and keeping up to date with these, especially in connection to the built environment and social housing.

Able to build positive relationships with customers, many of whom are vulnerable, to provide energy advice and enhance the customer experience.

Ability to influence others, and work both as part of a team and as a line manager.Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

Online application

Interview(s)

Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check