Job Description

JOB TITLE: Customer Service Specialist (Maternity Cover 9 month contract)

TIME FRAME: 09:00am - 17:30pm Monday to Friday (30 minute lunch)

Salary: Neg on experience

GPS Recruitment are recruiting for a Customer Service specialist to cover maternity for 9 months based in Milton Keynes. Working for a luxury goods business you will act as the point of contact for customers via email, telephone and be responsible for processing orders that come in from the Sales network.

ROLE & RESPONSILIBITIES:

* Point of contact for customer queries: email, telephone & face to face

* Answer queries or pass on to the appropriate department

* Receiving & processing orders

* Create, amend and send sales orders in the ecommerce company platform to customers

* Providing updates to the customers of their orders from start to finish especially event / rush orders with tracking and follow up emails.

* Running regular reports from the system to track orders and provide information to the sales rep / customers on current and future orders. Providing general sales support from an office level.

* Bi-Weekly catch up calls with the Sales Reps

* Quarterly calls with Key Account customers to discuss needs / updates / sell through etc.

* Product Launches with Marketing for online retailers and other wholesale customers

* Organising returns for all Wholesale customers with credit memos

* EU Warehouse daily reporting – updating orders and sending embroidery orders to our EU embroiderer.

DESIRED ATTRIBUTES:

* Strong Computer / Tech skills – Confident in using Microsoft Office; Outlook, Excel, Word and SharePoint.

* Attention to detail is a must

* Good time management

* Ability to communicate well with all internal departments

* Good, professional telephone manner

* Confidence to speak to a wide range of customers on the phone, emailing & face to face