Job Description

Technical Customer Success Specialist

* Technical Customer Success Specialist

* Home-based with visits to Southampton

* Initial 6 month contract

* £300 to £350 per day via Umbrella (Inside-IR35)

The Opportunity:

Our client, an international technology company, are seeking a Technical Customer Success Specialist to provide support clients with training and use of the company’s dynamic software platforms.

You will play a lead role in developing, nurturing and maintaining customer relationships, while using your expert knowledge of the platform to assess, support, and resolve client concerns.

This role would suit a technical support professional with a background in supporting engineering SaaS products in client facing environments.

Skills and Experience:

* An understanding of SaaS platforms and architecture

* Experience in managing and building relationships with internal and external stakeholders

* Experience delivering comprehensive training sessions to ensure they understand and can effectively utilise features

* Experienced in dealing with high volumes of complex queries and complaints and managing challenging customers

* Effective multidisciplinary communicator, liaising with internal teams, Client teams and sub-contractors

Please contact James Sample here at ISR to learn more about our client leading the way in the field of transport technology and how you can become a part of their future working on exciting projects that are both challenging and rewarding?