Job Description

Your new company
A fast-paced manufacturing company based in South Wolverhampton.
Your new role
As part of the Service Centre Team, you will be the frontline and main point of contact for the business. Ultimately, your success will rest upon the delivery of the highest standards of service and customer satisfaction for the whole customer base. Specifically, to provide exceptional customer support for the business, carrying out tasks as detailed below.
Key duties:

• First line contact with our customers
• Triaging Service email in box and directing/dealing with as necessary
• Answering incoming calls for the department, triaging calls for Regional Co-ordinators
• Opening work orders for breakdown calls
• Chasing purchase orders from customers
• Customer requests for information, RAMS, copy reports etc
• Chasing reports from engineers and liaising with Lead Engineers for remedials works
• Providing ad-hoc support to other team members

• Proven administration capabilities
• Able to work to demanding deadlines
• Proven customer service experience.
• Effective communication skills over all media.
• Self-motivated decision maker.
• Must be solution oriented.
• Strong analytical skills / excel skills.
• Strong Team Player

• 25 days annual leave + bank holidays
  
• Bonus scheme
  
• Pension scheme