Job Description

Project Engineer. Please note this is NOT an IT Role - Please only apply if you have electronic, electrical or mechanical engineering experience. Our client is seeking a highly organised and detail-oriented Customer Support Engineer to join our team on a 12-month fixed-term basis. This hybrid role is integral to supporting our automotive/aerospace manufacturing operations, ensuring seamless customer relations, service request management, and system efficiency.

Project Engineer - Key Responsibilities:

- Customer Relations: Act as the first point of contact for customers, managing inquiries and service requests with professionalism and efficiency.

- CRM/System Management:

o Utilise Salesforce (or similar CRM platforms) to manage customer interactions, update records, and track service delivery.

o Optimise CRM usage to streamline workflows and enhance reporting capabilities.

- Administrative Support:

o Coordinate and document customer interactions, technical service requests, and action plans.

o Maintain accurate records and ensure compliance with internal policies and procedures.

- Reporting & Analysis:

o Generate and analyse reports on service requests, customer satisfaction, and operational performance using Excel and other tools.

o Provide insights to improve service quality and operational efficiency.

- Cross-functional Collaboration: Work closely with engineering, production, and sales teams to resolve technical issues, escalate concerns, and ensure alignment across departments.

Project Engineer - Skills & Experience:

Essential:

- Proven background in mechanical or electronic engineering, manufacturing, or a related technical field.

- Strong knowledge of CRM systems, particularly Salesforce.

- Advanced proficiency in Microsoft Excel

- Experience in customer relations and administrative-heavy roles.

- Ability to manage multiple tasks with excellent organisational skills and attention to detail.

- Excellent communication skills, both written and verbal.

Contract: 12-month fixed term contract - full-time permanent days