Job Description

Engagement and Support Worker

This post is subject to an enhanced disclosure

12.85 Per Hour

We are looking for full time or part time staff to work from various bases around the County. The role will involve a lot of travelling throughout County Durham to undertake meetings, home visits and do door knocks to young people around all parts of County Durham therefore ideally you will have transport as some areas are inaccessible by bus. Each day would be varied, so you would need to be flexible in terms of travel, in set timeframes and would need to confidently work in isolation as well as part of a team.

Listed below are the responsibilities this role will be primarily responsible for:

• To make and receive telephone calls to young people and/or their parents or carers to gather information, making decisions about the response required.
• To conduct home visits to young people and their families to gather information and make decisions about the response required and referrals to colleagues/programmes as appropriate.
• To utilise effective strategies and creative approaches to engage with harder to reach young people and refer on to the appropriate colleague within the service
• To accurately maintain and update client records using the Local Authority CCIS, including all interventions, follow-ups, and destinations, in order to contribute to accurate Management Information.
• To promote the service and engage young people in activities such as open events, drop-in sessions, community activities.
• To track young people, in order to identify those who require support and those who require further information gathering, in line with procedures.
• To manage incoming calls and emails.
• To work directly with young people in a supportive role and assist the Progression Coaches in the delivery of quality youth work activities which improve outcomes for young people.
• To take responsibility for managing high volumes of data input and information gathering working to tight deadlines.
• To engage young people in effective dialogue in order to review and improve Service delivery.
• To ensure effective information sharing with colleagues within appropriate timescales
• To ensure information is processed within statutory timescales to meet reporting requirements.
• To work in the interests of young people through challenging stereotypes and promoting equal opportunities.
• To support information management and report production in relation to participation in learning e.g., statistical data etc.
• To work within current Data Protection requirements, Information Sharing protocols and Caldicott Guidelines.
• To ensure effective safeguarding and child protection arrangements, in line with policy and guidelines.
• To work in line with policies and procedures.
• To meet own professional development needs by attending appropriate training courses and undertaking self-directed study, as identified through support and supervision, annual appraisal etc.

Level 2 qualification in Youth Work or a related discipline.

Experience of working with young people, their parents/carers and other professionals.

Experience of providing information and support to young people.

Experience of delivering group work or one-one interventions with young people which have resulted in successful engagement on a particular programme.

Experience of working with databases.

Experience of working in the community delivering activities which have led to engagement with services.

Ability to communicate effectively with a range of different individuals and in a range of different settings.

A person-centred, empathetic and non-judgemental approach to working with young people.

Ability to work to tight timescales.

Ability to work autonomously and use own initiative.

Ability to work as part of a team and offer assistance to colleagues.

Ability to use ICT including Outlook and Microsoft Office.

Good organisational skills.

Ability to prioritise and manage workload.

Interested Please apply