Job Description

Job Description

Job Title: Clinical Systems Admin & Second Line Support Officer

Salary: £26,530 - £29,114 per annum

Location: Edward Jenner Court

Accountable to: Clinical Systems System Admin and 2nd Line Support Assistant Lead

Job Summary

The Clinical Systems Admin & Second Line Support Officer plays a pivotal role in ensuring the smooth operation, maintenance, and support of the organization's clinical systems. Acting as a vital link between technical teams and end-users, you will provide second-line support, resolve system-related issues, and contribute to the effective administration of clinical systems.

Your expertise will help maintain the reliability and efficiency of our systems, enabling healthcare professionals to deliver high-quality patient care.

Key Responsibilities

The post holder will be accountable to the System Admin and 2nd Line Support Assistant Lead with defined objectives to support the three areas of the Clinical Systems Team. These areas are Audit & Registration Authority, Change & Development, Training & Release and 2nd Line Support. The role will also offer support for any other related systems issues in regard to GHC clinical systems. The ability to relate to operational and clinical service issues and to demonstrate effective inter-personal skills is essential to support our system users

Provide Clinical Systems 2nd Line Support to c5,000 Trust staff across Gloucestershire and Herefordshire.

Liaise with the wider Clinical Systems Team, Integrated IT Service Desk, and System Suppliers to resolve incidents & queries passed to 2nd Line Support.

Support the maintenance of Clinical System administration tasks and system configuration changes for all the Trust's Clinical Systems, covering all service areas.

Provide support to colleagues across the Clinical Systems Team, specifically within the areas of Audit & Registration Authority, Change & Development, Training & Release and 2nd Line Support

Training and Guidance

Assist in the development and delivery of training materials and sessions for end-users.

Provide guidance to users on best practices, system functionalities, and troubleshooting techniques.Collaboration and Communication

Work closely with clinical teams, IT support, and stakeholders to understand system requirements and address emerging needs.

Document support activities, issue resolutions, and system changes to ensure accurate records are maintained.

Participate in team meetings and contribute to the continuous improvement of clinical system processes.

Person Specification

Essential Skills and Experience

Technical Proficiency: Experience in administering and supporting clinical or IT systems in a healthcare or similar environment.

Problem-Solving: Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.

Communication: Excellent interpersonal and communication skills to liaise effectively with both technical and non-technical users.

Organizational Skills: Ability to manage multiple tasks, prioritize workloads, and meet deadlines in a dynamic environment.

Attention to Detail: Meticulous approach to maintaining system accuracy and compliance with information governance standards