Job Description

Housing Services Officer Role in North London

Housing Repairs - Fantastic Company and Team

Liaising with Tenants, Raising Repairs and overseeing engineers diaries.

36 hour week - Hybrid working

Fantastic Opportunity to join a supportive team - working in the North London

Duties

Experience of dealing with high call volumes in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image

Job-holders in contact centres will work primarily with service users face to face, over the telephone or via written or electronic correspondence.

To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments.

All jobs are responsible for responding directly to service users either providing information or assisting with service transactions.

Roles in the contact centres generally require some previous experience across at least two service areas

Temporary position (on-going)

Fully office based for two weeks

Office 3 days - Home 2 days until fully competent then Office 2 days - Home 3 days

Rota based shifts

Planning & Webchat experience preferable

Repairs background essential