Job Description

Adecco are supporting a London Borough Council team in a service role as a Leasehold Advisor

Job Title: Leasehold Advisor - Right to Buy Team

Location: East London

- Contract Type: Temporary

- Working Pattern: Full Time

- Hourly rate from: 22.13 - PAYE

- Hourly rate to: 28.94 - Umbrella

About Our Client:

Our client, a London Borough Council, is seeking a Leasehold Advisor to join their Collections Team of Leasehold Services. They are committed to delivering excellent customer service and providing expert advice and information to leaseholders. The Right to Buy team administers the right to buy (RTB) process ensuring statutory time frames are adhered to, applicants are updated on the progress of their applications, and they carry out due diligence to protect public purse.

The RTB team is made up as follows; -1 RTB Team Leader -4 RTB Officers -2 Support Officers

Benefits & Perks:

• Competitive hourly rate
• Temporary contract with full-time working hours
• Convenient location with nearby parking and easy access to public transportation

Responsibilities:

• Administer Right to Buy sales from first enquiry to completion of sale, according to legislation and within statutory timescales.
• Ensure all enquiries from leaseholders, solicitors, benefits agency and other sections are answered promptly and within statutory time scales to maintain a high level of customer care.
• Ensuring that Right to Buy customers are fully aware of the implications of buying and that home ownership is the right choice for them, that they are advised appropriately and protected from deferred sale companies and illegal lenders.
• Refer customers to internal and external financial advice services.
• Take responsibility for monitoring own workload ensuring that all timescales are met.
• Work at flexible times of the day, according to the needs of the service, including frequent evening consultation events and some weekend events. Attend Leaseholder Forums, estate surgeries and neighbourhood offices, and other meetings when required.
• Deal with complex and contentious correspondence, members' enquiries and Stage 1 complaints.
• Carry out unannounced tenancy audits visiting properties following receipt of RTB application - Protecting Council assets and public money and preventing fraud.
• Provide accurate advice on payment options and refer vulnerable leaseholders for additional support
• Advise contract administrators and consultants on consultation requirements
• Assist in disputed cases and supply documentation for legal proceedings
• Update work progress and contribute to the annual service improvement plan
• Take a proactive approach to professional development

Essential Skills, Qualifications, and Experience:

• Ability to effectively respond to complaints and FOI requests
• Experience in resolving disputes with leaseholders and arranging compensation
• Strong customer service experience
• Accounts experience to produce estimates, accounts, and reports
• Experience in working collaboratively with colleagues and leaseholders to deliver improvements
• Understanding of leaseholders' liability and ability to calculate charges accurately
• Knowledge of regulations and lease terms for compliant consultation
• Excellent communication skills for engaging with leaseholders and briefing senior staff
• Ability to monitor and advise on scheme final account progress
• Up-to-date knowledge of relevant policies and legislation

Desirable Skills, Qualifications, and Experience:

• Previous experience providing specialist advice and information to leaseholders
• Familiarity with Section 20 requirements
• Proven track record of professional development

If you are an experienced Leasehold Advisor with a strong background in providing expert advice and excellent customer service, we encourage you to apply.

Please note that only shortlisted candidates will be contacted.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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