Job Description

Quality Assurance Officer

Location: Remote (UK based) with regular travel

Salary: £29,450 per year (plus Inner London Weighting of £3,483.94, if eligible)

Length of contract:  12 months fixed term contract

Hours per week: 37

Closing date: We reserve the right to adapt the advert at any time per organisational circumstances and to close this vacancy early for the role. Therefore, if you are interested, please submit your application as early as possible. 

Interviews: Interviews will be scheduled on a rolling basis  

Who are Women’s Aid?  

Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of just under 180 organisations which provide over 300 local lifesaving services to women and children across England. For 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse. 

Purpose of the Quality Assurance Officer role:                 

To coordinate, develop and promote the Women’s Aid Quality Standards Framework and conduct quality assessments against the Women’s Aid Federation England National Quality Standards with a focus on customer service and income generation. The role will support Women’s Aid member organisations to continually improve and evidence good quality specialist responses to survivors’ needs in local service provision and to support the development of a broader accreditation offer to the sector and other key stakelders.

Key duties and responsibilities of the Quality Assurance Officer:

To conduct quality standards assessments of specialist domestic abuse services and to work to agreed targets and timescales, including reviewing evidence, making site visits, writing reports and presenting cases

Arrange and undertake interviews with a range of staff, trustees, service-users, and volunteers from the organisation applying for the quality mark.

Facilitate and take an active part in internal verification and moderation groups for assessors to discuss areas of development and best practice

To support the Chair of the Quality Assessment Panel in conducting panel meetings and to support the Membership Resolution Manager in dealing with appeals and complaints

To promote the Women’s Aid Quality Standards to a range of stakeholder audiences

Develop and maintain good relationships with Member Services throughout their quality assessment journey, including before, during and after assessment

What we are looking for in our Quality Assurance Officer:

Knowledge of quality frameworks appropriate to domestic abuse services

Very good understanding of the experiences and needs of women and children affected by domestic abuse, and an understanding of the role of specialist services supporting them

Very good understanding of intersectionality 

Experience of implementing measures to positively promote equality and address discrimination in service provision

Experience of quality assurance and accreditation systems involving assessment and review against identified criteria and coordination of assessment panels

Experience of managing projects within a set timeframe and with clear outputs

Experience of writing and producing briefings and reports other information resources to a very high standard and for a variety of audiences.

Excellent verbal communication and written skils

Ability to analyse complex information and identify the implications for women and children affected by domestic abuse and the services supporting them

Benefits of joining us as our Quality Assurance Officer include:

Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.

Valuable Pension Benefits: a generous 7% employer contribution.

Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies

Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.

Making a Genuine Difference: in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.

NB:

Women only need apply under schedule 9 (Part 1) of the Equality Act 2010

If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.   

All posts, including remote posts, must be based in the UK.

Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.   

Please read our Single Sex Statement on the Women’s Aid Website

Please note that applications will be reviewed, and interviews arranged, on a rolling basis, so for the bestchance of success, please apply ASAP