Job Description

Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT.

Our BT Workplace team provide a full range of building maintenance services to their 8,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops.

The role: Risk Programme Officer Manager (PMO)

The purpose of our Risk Programme Officer Manager is to support the development and delivery of key Risk and client projects. Reporting into Risk and Assurance Director the role is pivotal in supporting both CBRE and BT's project and contractual commitments.

Key responsibilities are as follows:

Supports the Risk and Assurance Director and key client stakeholders in establishing an active management strategy and plan(s) to deliver key projects

Owns, organises and coordinates key projects across ~7,000 buildings ensuring they are aligned to common programme objectives

Programme manages and ensures effective outcomes for all programmes, developing improvement plans and initiatives

Leads and supports project managers and team to ensure appropriate resource and support is provided ensuring success

Undertakes proactive and regular risk management evaluation against projects and key deliverables to ensure appropriate mitigation and management strategies

Ensures management reporting concerning key routines, risk and audit process are conducted on a periodic basis

Maintaining all programme schedules, ensuring timely delivery and effective updates

Undertakes regular periodic performance evaluation of internal and external workstreams, and reports back in line with client expectations

Promotes good practice and management of stakeholders to establish a positive culture

Person Specification:

This manager needs to be a solution-focused achiever. They should be able to cut through complexity and obstacles to get to the right ethical solution

They need to be forward thinking, ambitious in driving company and personal goals, outcomes and timelines

They should be able to coach and influence all stakeholders to deliver and drive accountability as required to achieve outcomes

The risk programme office manager needs to advocate continuous professional development with their team, and provide regular coaching and support

They must act at all times as a collaborative partner, possessing excellent engagement and diplomacy skills with a strong ability to persuade and influence

They must be fully conversant in applicable project and other system tools

Key skills/ qualifications needed:

Essential: Degree or Diploma Qualification

Essential Project/ Programme Qualifications

Essential: Proven track record for multi programme deliver

Essential: Strong presentation, good verbal and written communication skills

Project management experience

Contractor and Supplier Management

Understanding of risk management and controls

Effective stakeholder management skills

Team and personnel performance management

Our mission: To build a world-class business through exceptional service and exceptional people