Job Description

We are looking for a Customer Service Advisor to join our client on a 3-month temporary contract in Torquay.

Job Title: Customer Service Advisor

Contract: 3 Months

Hours: Mon - Fri 37 Hours a week

Location: TQ2

Salary: £15 - £17 /hour

As a Customer Service Advisor, your role will include:

To be able to gain knowledge and process enquiries supporting the following service areas, Registrars, Elections, Housing, Housing Benefits and Council Tax, Corporate Debt, Business Rates, Highways, Natural Environment, Parking, Community Protection, and general Council enquiries.

Deliver customer services via telephone, face to face, digitally and social media. Including Main Council Switchboard and Reception. Respond to enquiries through social media, email, in writing, web forms, telephone, and face to face.

Use own initiative and specialist knowledge to source information to assist and resolve customer enquiries supporting other department and where possible resolving customer enquiries at first point of contact. If unable to, then to signpost and or route to team who can further assist.

The Successful Customer Service Advisor candidate will have:

Have previous call centre experience

Excellent customer service skills

Good IT and Keyboard Skills

Available within 1 week

If you think you have the correct experience for this Customer Service Advisor vacancy, please apply bellow