Job Description

JOB TITLE: Account Closures - Customer Service Advisor

Pay Rate £13.49 per hour

LOCATION: Ettrick House, Edinburgh. EH12 9EB

HOURS: Full-time 35 hours per week over 5 Days, shifts pattern between 8am to 6pm

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites., the remainder working from home within a suitable environment. This will come into force after you are considered fully confident and compliant within the role

Duration - 6 months FTC , possibly an extension for a further 6 months dependent upon performance and business needs.

If you enjoy working as part of a team, but not scared to meet you own SLA's, then consider joining us for this great opportunity. Our client is a major name in the banking sector and is looking for a confident and competent individual to join our team in our Account Closure Section.

About this Opportunity

As a highly motivated individual, you will help deliver BCB's growth strategy by making it easier, faster, and safer for our customers to do business.

Providing a quality service to customers by supporting colleagues in their understanding of the account closure process.

Supporting the team by achieving key SLAs.

Supporting ownership of Closures process collateral, ensuring compliance and reviewing within prescribed timescales

Supporting in management of controls framework, looking for opportunities to automate and digitise

Developing your own personal capabilities using existing formal and informal training opportunities.What you'll need

Excellent communication skills both written and verbal

Exceptional Customer Service

Attention to detail and a drive to promote Continuous Improvement activity

Problem solving/data analysis skills

Accomplishes work objectives by determining own work schedule, coordinating with support services and assigning short-term tasks to others if necessary

Banking background is preferable but not essential as a solid customer service background who is both accurate and customer focused would still be considered.

At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups.

We are disability confident and can make reasonable adjustments to our recruitment processes upon request.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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