Job Description

Our client is seeking a highly organised Customer Services Co-ordinator to join their team. This is a fantastic opportunity for someone who thrives in a collaborative environment and has excellent communication skills.

If you're motivated, enthusiastic, and enjoy taking on a diverse range of responsibilities, we’d love to hear from you!

Responsibilities of the Customer Services Co-ordinator:

* Oversee daily workload of current clients and ensure they are updated on the progress of cases.

* Schedule and co-ordinate internal and external appointments / clinics for the team and on behalf of the clients.

* Ensure diary bookings are effective, alerting the Logistics Manager as to any concerns.

* Liaise with clients daily, managing any client requests efficiently and effectively.

* Format and sending reports, ensuring these are accurate and timely.

* Database management, to ensure accurate record keeping.

* Ensure PO numbers are obtained for all billable work.

* Check recalls and keep clients up to date with necessary appointments.

* Action any tasks created during review meetings promptly to ensure the client’s needs are met.

* Proactively manage campaigns for your clients to ensure we are achieving maximum growth potential.

Requirements for the Customer Services Co-ordinator:

* Previous experience working within an administration / customer services position

* Strong communication skills, both verbal and written and the ability to build strong relationships is essential

* Confident in day-to-day tasks and proactive in handling problems.

* Full working knowledge of Microsoft Office is essential.

* Consider and initiate upsell to clients in terms of our core services.

Hours of Work: Monday - Friday 9am - 5pm (12-month contract until December 2025).

Hybrid Working: 3 days in the office (Tuesday, Wednesday and Thursday) 2 days working from home (Monday & Friday)

Company Benefits: 25 days holiday, Life insurance, Flu vaccination voucher scheme, retail and gym discounts and Health Shield cash plan.

*You will ideally need your own transport due to the location of the office*

If you are interested in finding out more about this position, please contact Claudine for a chat on (phone number removed) or apply now.

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy