Job Description

Duties will include:

Months 1 to 8 - You will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams

You will report directly to the 2nd Line Team Leader who works within the Customer Services Department

You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team

Months 8 to 16 - You will join the 1st Line Team providing administrative and remote support to our fast growing customer base

You will report directly to the 1st Line Team Leader who works within the Customer Operations group

You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team

You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself

General Skills & Experience:

Strong customer care and client facing skills

Good verbal and written communications skills

Excellent telephone manner

Organised, focused and rigorous

Proven problem solving skills

Able to work in a team environment

Must have desire and ability to develop new skills on the job

Strong team focus and ability to work with and without direct supervision

Attitude:

Mature attitude in a professional environment

Desire to be a team player

Looking for challenges and solutions

Promotes Customer Service

'Can do' attitude

Sense of humour

Technical Skills - An awareness of:

IT Hardware

Windows Operating systems

Microsoft 365