Job Description

Income Officer
South East
18p/h

Looking for someone to start immediately

Income officer working in the Garages Team managing garage rent accounts working within Homeownership Services.

To be the first point of contact for the Council in respect to all garages, barrow stores and non-residential property rent account queries. By negotiating payment plans and deciding on which cases to instruct legal to sue, the post holder is directly responsible for the non-residential income stream into exchequer services and the HRA and will have a direct influence on the monthly income and arrears totals which are reported to senior management at the corporate income and debt meetings.

Responsibilities:

• To maintain appropriate relationships with other departments of the Council, external agencies and the community, and to develop joint initiatives where these add value to service delivery.
• To produce reports for the Homeownership Manager (Income), as and when required.
• To undertake interviews with customers, site, office and home visits, in connection with the portfolio.
• To administer in accordance with current policies and procedures and with the authorisation of the Homeownership Manager (Income), instalment agreements, any other appropriate assistance that can be given to your customers to assist them to pay their rent and other non-residential charges in accordance with the terms of their licence.
• To have real and meaningful ownership of the garages, barrow stores and non-residential portfolio including responding to enquiries from customers, their representatives or other departments. Liaising with colleagues within homeownership services or other council departments to provide a clear, concise and accurate response that reflects our policies and procedures.
• To operate as an effective team member carrying out additional duties as required ensuring excellent customer service across the team and wider homeownership services.

Essential Knowledge, Skills and Experience:

• Good communication and negotiating skills.
• Demonstrate attention to detail, accuracy and excellent organisational skills.
• Be computer literate, specifically Microsoft Word and Excel.
• Experience of working in a team to achieve high performance targets