Job Description

Tenancy Management Officer
Oxford
Temporary
Full time - Hybrid
Looking for an exciting role where you can make a real difference in managing tenancies and supporting thriving communities?

THE ROLE
As a Tenancy Management Officer, you will play a key role in delivering high-quality tenancy and void management services for a defined portfolio of properties in Oxford.
Responsibilities include:

• Acting as the first point of contact for tenants, members, and council services regarding council-owned residential properties.
• Managing tenancy agreements, changes, terminations, and enforcing tenancy conditions.
• Handling void properties efficiently to maximise rental income and minimise costs.
• Collaborating with external support providers and council services to ensure excellent customer care.
• Leading on legal proceedings, including preparing case files and representing the council in court.
• Addressing tenant welfare and safeguarding issues in line with council policies.
• Supporting tenants during emergencies, such as fires or floods, and arranging alternative accommodation.
• Managing and utilising estate improvement budgets effectively.

THE CANDIDATE
The ideal candidate will have previous experience in a similar role within a local authority or registered provider housing management environment.
You will also have:

• Experience managing a diverse customer base, including vulnerable tenants with complex needs.
• Knowledge of current landlord and tenant legislation, guidance, best practice, and case law.
• Strong organisational and multitasking skills, with the ability to manage a high workload.
• Excellent communication skills, including letter and report writing.
• Mobility to undertake site visits, property inspections, and provide hands-on support across Oxford.

THE CONTRACT
Temporary ongoing
Full-time - 37 hours per week
Hybrid working
The pay rate for the role is 25.00 per hour LTD company rate. The PAYE equivalent is 21.31 per hour, inclusive of holiday.

HOW TO APPLY
To apply for this role, please email a copy of your CV to (url removed) or call (phone number removed) to discuss the role in more detail!