Job Description

Your new company
A local government authority based in Central London is committed to providing exceptional service to the local community. They are looking for a dedicated and enthusiastic customer service representative to join their busy team.
Your new role

• Provide excellent customer service for residents and visitors, both in person and over the phone.
• Handle enquiries, complaints, and requests efficiently and professionally.
• Maintain accurate records of customer interactions and transactions.
• Assist with administrative tasks and support other departments as needed.
• Stay informed about council services, policies, and procedures to provide accurate information.

• Previous experience in a customer service role, preferably within a local council or public sector.
• Strong communication and interpersonal skills.
• The ability to handle difficult situations with patience and professionalism.
• Proficiency in using computer systems and office software.
• High level of attention to detail and organisational skills.
• The ability to work independently and as part of a team.