Job Description

POST DESIGNATION: Pest Control Officer

Purpose of job

To be responsible to the Pest Control Manager for the day to day delivery of the pest control service within Greenwich Council to ensure the provision of an effective quality service.

Main Duties:

1. To undertake surveys of individual or groups of properties, including testing drains and sewers as directed, to identify type and causes of infestation by rodents or other pests and decide on appropriate treatment to eradicate the problem.

2. To work as part of a team delivering high quality pest control and associated services to residential, commercial and industrial premises, including the undertaking of pest control treatments as directed.

3. To have working appreciation of all the repairs teams and work together in order to manage activities effectively within the Pest Control Team.

4. To be responsible for the effective use and deployment materials/equipment in accordance with relevant specifications as directed.

5. To collect payments for services from customers, issue receipts and keep transaction records in accordance with council procedures.

6. To be responsible for tracing, baiting, poisoning and trapping of rodents or other pests in domestic, business or public properties in accordance with current legislation, codes of practice and technical recommendations and to certify the abatement of reported infestations.

7. To assist in the organisation, and execution of pigeon/rodent proofing measures, including the cleansing and removal of bird/rodent faecal matter as and when required.

8. To collect, transport, cleanse, process or dispose of articles, including condemned food as directed.

9. To undertake block treatments of Council-owned properties and advise on the control of pests, providing appropriate information in accordance with current legislation.

10. To maintain accurate records including a daily diary and complete as necessary any rechargeable works orders.

11. To ensure that all equipment and vehicles in the charge of the postholder are kept clean and in good condition, carrying out day to day maintenance of equipment as appropriate.

12. To prepare reports for the Pest Control Manager detailing work undertaken and recommendations for further action where appropriate.

13. To supervise an assistant as may be assigned from time to time and to assist in the training of other staff, students etc as required.

14. To carry out emergency visits to investigate or rectify urgent pest control matters on a call out basis, including working outside normal office hours as required and under the direction of the Pest Control Manager.

15. To be able to work flexibly to meet the needs of the service users, including the performance of duties outside of normal working hours including evenings and weekends where required, and respond effectively to changing circumstances and emergency situations.

16. To contribute to the setting up, operation of and continuous development of the ISO 9000 Quality Management system and ensure that the required number checks are made from the Quality Control Checklist.

17. To liaise with tenants and the general public during works and , to monitor the observance of safety requirements and to investigate and deal promptly and efficiently with any complaints arising in compliance with the Council’s complaint procedure.

18. To arrange detailed surveys of individual or groups of premises to identify type and causes of infestation by pests and decide on appropriate action to eradicate the problem, preparing reports and sketch plans as necessary and advising the occupants or owners regarding the control of pests. If necessary report the infestation to Environmental Health.

19. To arrange for the inspection and testing of broken drains and sewers and if necessary commission CCTV drain surveys.

20. To be responsible for the security, control and the safe, effective handling, mixing and use of poisons.

21. To attend meeting with tenants, committees and other groups (outside normal working hours, as required) to provide updates, prepare and present reports, report back on investigations and respond to queries. To attend site meetings and liaise with tenants, other departmental officers, consultants and contractors regarding different aspects of the service. To attend Court and represent the Council as required.

22. To undertake any other work appropriate to the level and general nature of the post’s duties.

23. To carry out all duties with due regard to the provisions of health and safety regulations and legislation, Data Protection legislation, the Council’s equal opportunities and customer care policies, and the new technology agreement..

Designation of Post to which Post-holder normally reports: Planned Works Team Manager