Job Description

We are seeking a proactive and experienced Housing Register Officer to support a dynamic housing service in managing the allocation of homes and providing vital support to individuals and families in need. You will play a critical role in assessing housing applications, managing allocations, and ensuring that housing services are delivered efficiently, fairly, and in line with regulations. This role is perfect for someone with a strong background in housing needs, allocations, and homelessness prevention, who is passionate about making a difference in the community.

Key Responsibilities
Application Assessment: Process and assess applications for the housing register, ensuring they meet eligibility criteria.
Housing Advice: Provide clear advice to applicants, including alternative housing options such as mutual exchanges, private sector housing, and mobility schemes.
Allocations Management: Allocate permanent and temporary homes through choice-based lettings and direct matching, ensuring properties are offered fairly and in line with housing policies.
Verification: Confirm applicants' circumstances, including finances, eligibility, and local connection, conducting interviews and home visits as needed.
Specialist Matching: Match applicants with specific needs, such as those requiring accessible housing, hospital discharges, or management transfers. Work with Occupational Therapy teams and other agencies to ensure appropriate placements.
Policy Compliance: Use knowledge of housing legislation, including the Housing Act 1996 and Homelessness Reduction Act 2017, to ensure decisions comply with legal and policy requirements.
Customer Engagement: Notify applicants of decisions on their housing applications, providing transparent and empathetic communication.
Temporary Accommodation: Allocate temporary accommodation or private rented properties to prevent homelessness and discharge housing duties effectively.
Record Keeping: Maintain accurate records on housing systems, ensuring all actions are documented and auditable.

About You
Strong understanding of housing legislation, including the Housing Act 1996, Homelessness Reduction Act 2017, and Welfare Reform Act.
Experience in housing allocations, homelessness prevention, and housing advice.
Familiarity with housing systems and processes, including voids management, allocations, and lettings.
Excellent communication and interpersonal skills, with the ability to provide clear advice to diverse audiences.
Strong organizational and time-management abilities, capable of handling a busy and varied workload.
Analytical and problem-solving skills, with a focus on finding effective housing solutions.
Proficient in IT systems and data management to maintain accurate records and generate reports.
Knowledge of safeguarding policies and the ability to address complex cases involving vulnerable individuals.

Why Apply?
This is an exciting opportunity to join a dedicated housing service and make a meaningful impact on the lives of residents. You'll work within a supportive and fast-paced team, tackling diverse challenges and contributing to better housing outcomes.

If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.