Job Description

Our client is a well-established company who have built their business around service, scale, people, and values. Offering a warm and friendly working environment, their business is made up of thousands of professionals spanning multiple countries. We have fantastic new opportunities which have arisen for a Service Desk Advisor to join this wonderful company on a fixed term contract basis.

Job Description for the Service Desk Advisor:

As a Service Desk Advisor, you will be responsible for providing exceptional customer service to a range of external clients.

The role of the Service Desk Advisor will be to answer all incoming calls from the client base and answer emails, or web enquiries in a fast and timely manner

To process all requests and log these on to the in-house system

Working with site-based engineers and field-based facility managers to action their requests

Liaise with subcontractors to log faults and schedule Engineers to attend the site

Occasionally raising purchase orders

The Service Desk Advisor will be working with Engineers to diary manage site visits, logging details of works completed and timescales of completion

The Service Desk Advisor will be a point of contact for all Engineers and will be responsible for effectively booking contracts, managing equipment, and reporting on any delays Requirements for the Service Desk Advisor role:

Facilities Management experience (ideally)

Excellent communication skills

Organisational skills

A keen eye for detail

A warm and personable nature

Good time management abilities Hours:  Monday – Friday 35-40 Hours Per Week  

Salary:  DOE

Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region