Job Description

Do you want to join a great team with a diverse range of responsibilities and a shared goal to deliver service excellence for our customers?

Fairhive Homes  is a non-profit affordable housing provider with ambition. We already provide affordable housing to more than 20,000 people in our community and are striving to do more.

Our Intensive Housing Support team is essential to the smooth running of our business. Whether they are working with vulnerable tenants to maintain independence, liaising with internal colleagues about repairs or ongoing works or working with external agencies our team keep the customer at the heart of our organisation.

About the role

We are looking for a customer focussed individual to join our team and to help us achieve our social mission.

On the Job you will:

Provide a intensive housing management support service 

Be responsible for working with external agencies that have a role in support develop working relationships

Work with residents to enable them to abide by the conditions of their tenancy, give practical advice on looking after themselves

About You

We’re looking for someone who enjoys connecting with a diverse range of people and who understands the importance of delivering an efficient and effective service to all our customers.

For this role you will need:

to be educated to A level, or equivalent

have strong verbal and written communication skills 

have organisational, time management, administrative and prioritisation skills

have good intermediate IT skills

to be committed to the promotion of equality and diversity in service delivery

You will ideally have skills and attributes that include:

good communication skills

can work autonomously

good analytical skills to determine the correct solution for customers

can build strong and effective working relationships with my colleagues and customers and external agencies

the ability to work as a part of a multi-disciplined team

If you’re open minded, compassionate and want to learn more about a career in our Intensive housing management support team, we’d love to hear from you!

Benefits include

28 days holiday plus Bank Holidays (pro rata for part time)

Discretionary performance related payment

Contributory pension scheme

Flexible working

Health Cash Plan

Workplace Options Employee Assistance Programme

Employee discount scheme

E&D Commitment

Our Vision and Values express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury and our surrounding areas’ diverse communities. As part of our continued commitment to our workforce accurately reflecting the community we represent, we welcome applicants from ethnic minority backgrounds, and applicants who have status as an individual with a physical or mental disability, as part of our ongoing commitment to Equality and Diversity. We are a Disability Confident Leader 

Closing date: 24th February 2025 at 1pm

Interview date:  tbc

All applications for this role will be reviewed on a continuous basis. As such, should a suitable candidate apply before the closing date, interviews and offers may take place before this date