Job Description

We have a number of opportunities to join one of the UK's leading banking groups as a Customer Service Advisor within the savings and credit card team. You will join the team and support their customers with all aspects of banking. This opportunity is a temp - perm opportunity, which is a fantastic opportunity to join this business.

This role will be based in the Newcastle head office initially for the training period with the option to then work on a flexible hybrid model after 10 weeks training is completed. My client also offers an attractive holiday allowance of 39.5 days a year! You must be available and ready to start on the earliest start date which is the 24th February 2025. Hourly rate of pay is £12.91 per hour - you will be paid weekly via Search.

This contract is for 6 months initially, with scope for a permanent position after this time depending on performance. This is a 35 hour working week with core business hours operating between 8:00am to 6:00pm Monday to Friday and Saturday 9:00am to 3:00pm/ Sunday 10:00am to 13:00pm, with weekend work being rotational. Some flexibility with working hours is available within this contract but you must be able to work 35 hours per week.

Duties and Responsibilities will include:

Customer Support: Deliver excellent service to customers via phone, email, and live chat, addressing inquiries and resolving issues

Problem-Solving: Handle a range of customer concerns, ensuring quick and accurate resolutions

Account Management: Assist customers with managing their accounts, including processing requests and providing information on products and services

Complaint Handling: Resolve complaints professionally and empathetically, ensuring customer satisfaction

Record Keeping: Accurately document all customer interactions and transactions.

Sensitive Situations: Handle sensitive customer situations with empathy, especially when dealing with vulnerable customers or bereaved family members.

Obtain information from customer by effective probing and active listening whilst ensuring you operate within defined policies and procedures

Always aim to achieve a good outcome for the customer and companyTo be considered you must have:

Extensive background in front line customer service

Proven track record in working in a fast-paced environment

The ability to be insatiably curious, ask questions, challenge the norm, and negotiate to deliver the best solution

Proficient communicator with a sincere approach to understanding customer needs and delivering heartfelt service

A caring, positive attitude along with patience and resilience, you must also have a genuine passion for helping people who find themselves in challenging situations PLEASE NOTE YOU MUST BE ABLE TO PASS A CREDIT CHECK AS WELL AS A FULL CRIMINAL AND DISCLOSURE SCOTLAND CHECK.

If you would like to know more, please apply now or contact Denise or Alice at the Glasgow office.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age