Job Description

Driving Licence Required*

Carbon60 are currently looking for a Customer Operations Advisor to join a client of ours based on the Essar site in Ellesmere Port. This position is a 10 week contract.

Location: ESSAR, Stanlow Refinery, Ellesmere Port, CH65 4HB

Pay/Salary: £ 12.74/hour, 26,500/annum,

Working Hours/Shift Pattern: 8am - 5pm, 40 hours/week, 1 hour lunch, overtime available at 1.5x rate outside standard hours

Type of Employment: 10 weeks temporary only (possibility to be extended for longer but no guarantee at this stage)

Main duties & responsibilities:

Handling customer enquiries *

Expediting orders with suppliers using the ERIKS EOS System & updating the customer

Managing the goods inward deliveries

Managing deliveries to the customer on-site

Supporting with placing orders on the ERIKS EOS and SAP

Manual handling of goods on-site from stores area to various locations on-site, small items up to items carried by sack-truck with H&S guidelines

*Customer Query Process / Dealing with customer enquiry:

Facilitating the enquiry- quoting and going to internal PBU's or suppliers

Raising an order to cover

Chasing the order - communicating with suppliers

Material handling on delivery / goods receipt

Essential skills / experience / qualifications:

Excellent customer service skills

Ability to adapt under pressure, this is an EXTREMLEY fast paced site and the individual needs to be prepared to adapt to changes in their working day

Active full UK driving licence is essential

Able to work well in a team environment

Customer-focused approached as dealing with key stakeholders on-site

Good organisational and timekeeping abilities

Competent level of IT Literacy to use MS Excel data entry and email correspondence to put together standard reports for customer

Able to meet physical demands of manual handling

Stores/Warehouse experience not requiredAbout our client:

Our client is a leading Specialised Industrial Service Provider, making remarkable a reality every single day.

They offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make "industry work better". You might just see O-rings and valves, but to us, they help power the world.

We know our hard-working people are the backbone of our mission, providing our customers with specialist knowledge and hands-on service.

This is where you come in!

Why our client?

With 170 sites across the UK and Ireland, a supportive environment is never far away.

And, even though we're proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull - wherever you are, your specialism is our strength. Collectively, we all have incredible expertise, and we know it takes dedication and hard work to get there.

Our client is a committed to building a community - it's the people you work with, it's the support you receive from your manager, it's the technical specialism that is at the core of everything we do.

If you are interested in this position and would like to know more, please contact Shelby Agius at Carbon60 Fareham.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy