Job Description

Job Title: Service Desk Analyst

Location: Birmingham - On site full time

Day Rate: £160 - £180 per day (Inside IR35)

Contract Length: 6 - 12 Months

I have a very exciting opportunity now available with one of our sector-leading consultancy clients! They are currently looking for an experienced Service Desk Analyst to join their dynamic IT team on a year contract.

Job Responsibilities/Objectives

Quickly diagnose and resolve technical issues reported by end-users to minimise downtime and maintain productivity.

Provide remote troubleshooting and support for off-site employees via remote access tools.

Deploy, update, and manage software applications across the organisation, ensuring compliance with licensing agreements.

Handle user account administration tasks such as password resets, account unlocks, and permissions management in Active Directory and other systems.

Assist with IT projects, including hardware and software roll-outs, migrations, and upgrades.

Work closely with other IT teams to ensure seamless integration and support for new technologies and services.

Required Skills/Experience

The ideal candidate will have the following:

Extensive experience in a Service Desk Analyst position.

Proficiency in diagnosing and resolving hardware, software issues.

Excellent analytical and problem-solving skills, with the ability to think critically under pressure.

Strong communication and collaboration skills, with the ability to work effectively in a team environment.

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer

Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement