Job Description

Become the Complaint Lead at Peabody and play a pivotal role in fostering a positive complaint handling culture, driving service improvements, and maintaining strong landlord-resident relationships. This permanent, hybrid role offers a competitive salary range of £15-£19 per hour, empowering you to thoroughly, efficiently, and effectively investigate and resolve complaints raised by residents at the earliest opportunity.

Highlights of the Role:

Opportunity to make a meaningful impact on the lives of residents by ensuring fair and timely resolution of complaints

Collaborative work environment that values your expertise and encourages continuous improvement

Hybrid work model that offers flexibility and work-life balance Preferred Requirements:

Demonstrated experience in complaint handling, with a strong understanding of the Housing Ombudsman Complaints Handling Code

Excellent communication and interpersonal skills, with the ability to navigate sensitive situations and foster positive relationships

Analytical mindset and problem-solving skills to thoroughly investigate and resolve complaints

Commitment to delivering exceptional customer service and driving service improvements

Ability to work independently and as part of a team, with a focus on continuous learning and development Preferred Qualifications:

Relevant experience in a complaint handling or customer service role, preferably within the housing or social care sector

Strong written and verbal communication skills, with the ability to produce clear and concise reports

Familiarity with relevant housing legislation and regulations To find out more information please contact Mason at (url removed)

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency