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Key Responsibilities:
* To troubleshoot and resolve critical and complex tickets.
* To create the root cause analysis for critical issues/faults (hands on working).
* To implement any necessary preventive measures to reduce future defects.
* To provide technical assistance to the team members in resolving customer issues.
* To execute continuous improvement activities and to improve the team s performance
Pro Contract Jobs
Sterling House,
East Wing, Suit 310E,
Langston Road,
Loughton, IG10 3TS.
Phone No: 0203 371 1252
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