Job Description

Automotive Helpdesk Engineer

40 Hours per week

12-month fixed term

Up to £31,000 per year

Italian Speaking

Hybrid, Colchester

Do you have experience in helpdesk environment and are willing to work for one of the biggest automotive manufacture brand?

MSX International has the job for you!

MSX International is looking for an Automotive Helpdesk Engineer to join our Ford team in order to resolve enquiries from Customer Dealers (and Customer personnel) via a Comms / Systems entry methodology.

The Role

As the Automotive Helpdesk Engineer you will liaise with Dealership personnel at all levels, with Team Leader(s) / Project Management on Vehicle Case Histories, trends and analysis, and with Customer Engineers / Staff on all issues associated directly with Helpdesk obtaining clarification from the Group Leader / Team Leader / Project Management, if required.

Other of your responsibilities will include:

* Record data as required into a computer system

* Participate in training / product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required

* Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation, ISO9000 etc.) as determined by the Group Leader / Team Leader / Project Management

* Write and circulate data to other Helpline Engineers / Project Management / Customer / Customer Dealer staff when necessary

* Complete and provide information for Company documentation as necessary (Travel Expense Reports, Corrective Action Requests, Timesheets etc.)

* On an exception basis, make travel arrangements and any other ad hoc duties as required

About you

This is an excellent opportunity for an individual who has strong problem-solving skills and is process oriented.

Our ideal candidate will have:

* Engineering or automotive background (advantageous)

* Fluent in written and oral Italian (essential)

* Customer oriented focus

* IT savvy

* Live within an hour from Ford Colchester office, CO4 3GS

What’s in it for you?

When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.

Working pattern and location

* 40 Hours per week

* 12-month fixed term, possibility to extend

* Hybrid, Colchester (2 days in office)

* Up to £31,000 per year