Job Description

Home Ownership Support Co-ordinator – Social Housing (Temporary Contract)

Recruiting Agency: Hyperion Partners

Are you an organised and customer-focused Home Ownership Support Co-ordinator looking for a temporary role in the social housing sector? Hyperion Partners is working with a leading housing provider to recruit for this exciting opportunity, where you’ll support homeowners, leaseholders, and shared ownership residents with key housing services.

Role Details

Job Type: Temporary

Location: London Hybrid/Remote Working

Pay Rate: £20-25

Duration: 3 months, with potential for extension.

Start Date: Immediate or as agreed.

Key Responsibilities

As a Home Ownership Support Co-ordinator, you will:

Provide administrative and customer service support to leaseholders and shared owners.

Assist with service charge queries, billing, and payment processing.

Support resales, staircasing, and right-to-buy/right-to-acquire processes.

Maintain and update homeownership records and housing management systems.

Liaise with internal teams, legal representatives, and external stakeholders to ensure smooth operations.

Handle enquiries and complaints professionally, ensuring a high standard of customer service.

Support compliance with lease agreements, housing regulations, and organisational policies.

Requirements

Experience: Previous experience in homeownership, leasehold management, or housing administration within the social housing sector.

Knowledge: Understanding of service charges, leasehold agreements, and housing regulations.

Skills: Excellent communication, organisation, and problem-solving skills.

IT Proficiency: Familiarity with housing management systems (e.g., Orchard, Northgate, Civica) and Microsoft Office.

Attributes: A proactive and detail-oriented approach, with a strong focus on customer service.

Why Join?

Work for a respected housing organisation dedicated to supporting homeowners.

Gain valuable experience in homeownership services and social housing.

Receive expert guidance and support from Hyperion Partners, a specialist recruitment agency in the sector.

How to Apply

📧 Email your CV to (url removed)

📞 Contact Ade Kargbo at Hyperion Partners on  (phone number removed) for a confidential discussion