Job Description

Our client based in Banbury, is a premium retailer specializing in high-quality products and exceptional customer service. We are passionate about creating opportunities for individuals who are just starting to build their careers or looking for change. This role offers hands-on experience, excellent training, and the chance to grow within a dynamic and supportive team.

Role Overview: We are looking for a motivated individual who is ready to learn and develop in a practical, fast-paced role. As the Pick, Pack & Dispatch Coordinator, you will be responsible for ensuring all customer orders are processed, packed, and dispatched efficiently. This is an excellent opportunity for someone at the start of their career to receive on-the-job training, gain valuable experience, and grow with our business. The role also includes opportunities to take on additional responsibilities, such as customer service and e-commerce management, as you progress and demonstrate your abilities.

Key Responsibilities:

Pick, Pack & Dispatch:

• Pick, pack, and dispatch customer orders accurately and efficiently.
• Ensure all packages meet our high-quality standards.
• Support the daily organization of the dispatch area to meet delivery deadlines

Stock Preparation & Organization:

• Prepare and pack products for storage, ensuring items are ready for dispatch
• Conduct regular stock checks and maintain accurate inventory records.
• Assist in keeping stock organized and replenished

Customer Service & Support:

• Help with customer service tasks, such as processing returns or order amendments
• Provide phone support to customers for technical issues with products
• Work collaboratively to resolve customer queries promptly and professionally

Opportunities for Growth: As you gain experience and prove your abilities, you will have the chance to:

• Manage the e-commerce platforms, including our Amazon store
• Contribute to process improvements within the pick, pack, and dispatch operations
• Expand your role into broader areas of the business, including customer service, technical support, and be involved in more customer-facing based tasks
• The overall management of this department could eventually fall into your remit

We re looking for someone who is ready to build a career, work hard, and grow with the business. The ideal candidate will:

• Be reliable and consistent
• Have a positive attitude
• Be detail-oriented
• Have basic IT skills
• Have strong written English skills
• Have good communication skills
• Be motivated to grow

Skills & Experience

• Some prior experience is required within retail and/or warehouse-based role but full training will be provided
• Familiarity with e-commerce platforms like Shopify, Google Shopping and Amazon is a bonus.
• An interest in outdoor living, barbecues, or cooking is a plus!

Working hours: Monday to Friday 9AM-5PM

Pay rate £12.50/h

If you are looking for an ongoing role and potential for progression, get in contact with Quest Employment Banbury!