Job Description

Role- Contact Centre Agent

Description

Redhill - RH1 1WS

Payrate: 13.30 per hour PAYE

Job type: Onsite

Contract duration: 6 months(possibility of extension)

Onsite Parking

Holidays are accrued for PAYE contractors and they get 28days to start off with which increases to 33days after 12weeks

About us

Our client is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, and has 39,000 employees in more than 120 territories. They design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Their unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance

The Role

Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.

Performance Objectives:

Excellence
Forward on escalated calls in the correct manner
Maintain and develop knowledge of pension schemes

People
Provide support to the administration team
Support team members during busy periods
Work as part of an effective team

Clients
Answer the phones and respond to members queries to set service standards
Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand
Communicate with members via email
Make outbound calls when required

Financial
Hit individual (KPI of 50 calls per day) and team targets
Ensure timely completion of timesheets

Minimum Criteria & Skills (including education & licenses)

Essential
Pass at C or above for Maths and English Language at GCSE or equivalent
Able to work to a high level of accuracy
Able to work well under pressure and meet targets
Interpersonal skills to include good written and verbal communication
Computer literate
Excellent customer service skills and a positive, customer focused attitude
Advantageous
Experience in either DB or DC pensions administration would be an advantage
Experience working within a contact centre would be an advantage