Job Description

Role: Resident Liaison Officer

Location: Thurrock

Pay: £18.59 umbrella

Temp to perm role

We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating in the Thurrock area. Based in Thurrock you will be a vital link between the site team, residents, and clients. You will be working on an energy efficant upgrades to social housing properties.

Key Responsibilities:

• Booking appointments and managing schedules.
• Handling resident complaints and issues with professionalism and efficiency.
• Maintaining property records and conducting validation and customer satisfaction surveys.
• Facilitating communication between all stakeholders for a seamless project experience.
• Managing the aftercare, ensuring any faults are reported and dealt with
• Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.

Requirements:

• Previous experience as a Resident Liaison Officer (RLO) is desirable. 6-12 months +
• Customer service experience is key
• Exceptional communication skills and ability to work collaboratively.
• IT proficiency and adaptability to on-site operations.
• Excel proficiency
• Ability to work independently and as part of a team.
• Strong interpersonal skills and a proactive attitude.
• Ambitious, innovative, and self motivated
• Must have driving licence

How to Apply:

If you possess the required experience and skills, please submit your CV today to be considered for this exciting opportunity.

For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) or (phone number removed)

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.