Job Description

Service Controller

Location: Exeter

Salary: £35k - £38k – Bonus Scheme Approx £6k

Contract Type: Permanent, Full-Time

Working Hours: Monday – Friday, with emergency call-out cover as required

As part of our continued growth, we are looking for a Service Controller to join our team, a market-leading brand in plant machinery. This is a key role in ensuring customer satisfaction through efficient service operations and engineering workforce management.

Key Responsibilities

Coordinate and communicate daily work requirements to engineers

Provide customers with estimated time of arrival and job details

Update customers, engineers, and management on job status and additional requirements

Ensure rapid response to customer needs, enhancing customer satisfaction

Prevent customer disputes by ensuring clear communication and efficient service

Oversee and verify warranty work, including documentation and photographic evidence

Maximise retail sales hours to exceed company targets

Ensure workshops, vehicles, and equipment maintain professional standards

Support and motivate the engineering team, addressing concerns and recommending training

Assist outlying depots as needed to maintain consistent service levels

Check new machines upon arrival and inspect them before customer delivery

Raise and review job cards, verifying engineers’ times and ensuring accuracy before invoicing

Recommend service department purchases to maintain efficiency

Ensure compliance with Health & Safety policies and company procedures

Maintain 24/7 emergency call-out coverage to support customers

What We’re Looking For

Strong organisational and communication skills

Experience in service control, engineering, or a related industry

Ability to manage a team, ensuring high levels of motivation and efficiency

Knowledge of warranty standards and ability to oversee repair documentation

Proactive approach to customer service and dispute resolution

Ability to work to targets, budgets, and performance objectives

Understanding of health and safety regulations

What We Offer

Competitive salary

Industry-leading training at our Headquarters

23 days holiday + Bank Holidays

Company pension scheme

Health Cash Plan and Employee Assistance Programme (EAP)

Life assurance (3x basic salary)

Opportunity to work with a forward-thinking, family-run business representing one of the strongest brands in the industry

For any further questions please call Pertemps Exeter (phone number removed) and ask to speak to Matt