Job Description

Job Purpose:

As a member of the extended management team, the Head of Temporary Accommodation & Support Service will work collaboratively across their department and with other Heads of Service and directors to ensure the effective and efficient development and delivery of council services that support departmental and council objectives.

Responsible for the assessment and provision of housing and accommodation for the residents of Croydon, income maximisation, identifying issues at the point of need and effectively targeting support and embedding resilience within our residents to minimise repeat access and deliver a long term community based sustainable solutions.

Ensure the provision of a consistent and high quality services to customers, by leading and motivating managers and their teams and embedding a culture of excellent customer service that delivers great community outcomes at real value.

Undertake the role of strategic lead including associated policies and procedures in relation to temporary, emergency and settled accommodation and support service.

Key Deliverables:

Plan and ensure service delivery within a complex / diverse service area. Control operational activities within the service area and ensure professional standards are delivered.

• The service being delivered to the quality, Council, professional and legislative standards required.
• Integrated service development and delivery which is informed by customer, partner and stakeholder views, latest thinking, good practice and legislative requirements.
• Corporate strategies that are effectively implemented within area of responsibility.
• External inspections that are managed effectively.
• Excellence in customer service outcomes.

Manage responses to complex professional or politically sensitive issues within the area of responsibility.

• The provision, directly or sourced, of expert opinion, advice, support and interpretation on all aspects of the area of responsibility, including major decisions.
• Major issues being managed through to a satisfactory conclusion.
• Feedback, enquiries and complaints procedures being developed and managed with the outcome being that the issues raised are effectively resolved and lessons learnt for future improvement and prevention.

Manage key relationships with delivery partners/providers to commission and deliver outcomes within area of responsibility.

• Customer outcomes being clearly understood and specified.
• Services (including property units) being delivered on time, to budget and standards agreed.
• Opportunities to improve outcomes being proactively identified and actioned.
• Suppliers and supply chains being resilient and adaptable to meet changing needs within a good practice and safe procurement environment.
• Expected operational efficiencies being realised.

Develops service plans to meet strategic business goals. Ensure compliance with all internal and external standards.

• Service plans and targets for area of responsibility being developed within the Council's overall strategic framework and agreed and communicated within required timeframe.
• Strategic and operational input being provided to wider business planning and development.
• Progress against objectives being effectively monitored and delivered.

Ensure the development and delivery of continuous improvements in all aspects of the service.

• Improvements being developed and delivered effectively.
• Stakeholder requirements being met.

The role is offered on a hybrid basis. If you are interesed in this role please send your updated CV in the first instance.