Job Description

Job Opportunity: Housing Officer (Temporary)

Position: Housing Officer, Repairs
Contract: Temporary, ASAP - 6 Month Contract
Possibility of Extension: Yes, based on performance
Pay Rate: 18.00 per hour (PAYE)
Working Hours: 37 hours per week, Monday to Friday, 08:45 - 17:00
Location: GU2 4BB

Job Purpose:

Our housing repairs team are always busy helping tenants with a wide variety of enquiries. This role provides direct support to tenants, understanding the issues they are reporting, trying where possible to help them resolve simple issues themselves but always providing access to tradespeople when a fault needs a repair and getting our tenants the help, they need to keep properties safe and secure. We deal with everything from dripping taps to badly damaged properties in need of extensive repairs.

What you'll do on a typical day:

• Provide direct support to customers by telephone and through correspondence.
• Assess and process housing repairs work on our Orchard system.
• Update changes to repair work jobs.
• Liaise and work flexibly with our Housing Repairs Team and contractors.
• Work effectively with other specialist teams across the council.
• Process invoices, liaising with contractors, answering enquiries.
• Providing updates to customers and prioritising jobs in conjunction with the Team Leader and caseworkers looking after repairs.
• Administrating queries, arranging repairs, new tenancies and swaps for our rental garage stock.

Qualifications and Experience:

• Previous experience in a housing officer-related field is essential.
• Understanding of housing laws, regulations, and policies.
• Strong interpersonal and communication skills.
• Problem-solving abilities and a proactive approach to challenges.
• Proficiency in using housing management software.
• Ability to work independently and as part of a team.
• Relevant qualifications in housing or a related discipline are a plus.

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