Job Description

Location: HMS Raleigh with travel

Duration: 12 month contract

Rate: Inside IR35

Role details:
Our client, a prominent player in the Defence & Security and Aerospace sectors, is seeking a skilled 2nd Line Support - IT Technician to join their team on a contract basis. This role is based in Raleigh with travel to local sites such as BRNC, Devonport, and Culdrose. The successful candidate will need to hold a full UK driving license and will have access to the use of a pool car.

• Provide technical support to ensure IT systems and associated training equipment are correctly maintained and repaired to meet contract performance standards.
• Deliver IS support (1st/2nd Line) ensuring calls are managed in line with agreed SLA/KPI.
• Manage user accounts and assist in updating the register of IT assets.
• Carry out inventory checks of hardware and software of IT systems as directed.
• Provide timely resolution of technical problems, keeping users informed of the status of their support requests.
• Assist with backup system operations including tape rotation.
• Support software deployment and assist in the build of PCs, Servers, and Mobile Systems as per contract and customer needs.
• Monitor system alerts and reports, ensuring all works are managed through the mandated management system.
• Liaise with contractors and suppliers of IS equipment and contribute to the proper installation, maintenance, and disposal of IS Equipment.
• Ensure all IT support services are delivered to contract requirements.

• Previous experience of fault finding, diagnosing, repairing and maintaining IT Systems.
• Previous experience of fault finding, diagnosing, repairing and maintaining computer peripherals such as AV equipment, scanners, printers and projectors.
• Previous experience of basic fault finding, diagnosing and repairing of Ethernet Networks.
• Previous experience of Local and Domain user account management.
• Qualified academically or vocationally in relevant IT subject matter.
• Excellent working experience and knowledge of Microsoft based products such as Desktop OS and Office including the deployment and through life support.
• Capable of achieving Security Clearance (SC).
• Full UK driving licence.

Desirable skills:

• Previous experience of applying IT principles practically in the Royal Navy training establishments.

  An understanding of the MoD Accreditation and SCIDA processes
• An understanding of Network Infrastructure Services including Active Directory, Group Policies, DHCP, DNS and Firewalls.
• Relevant Microsoft Certifications.
• ITIL Foundation qualification.
• Experience of deploying and maintaining bespoke IS products.

If you are an experienced IT Technician with a background in 2nd Line Support looking for a challenging role in the Defence & Security sector, we would love to hear from you. Apply now to join our client's dynamic team.