Job Description

Job Purpose:

To supervise a team of trade operatives, ensuring efficient maintenance and repair of housing stock. This role involves coordinating work schedules, overseeing on-site activities, ensuring health and safety compliance, and maintaining high-quality standards. The supervisor will act as a key link between residents, contractors, planning teams, and management.

Key Responsibilities:

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Supervise and manage a team of tradespeople, including plumbers, carpenters, and maintenance staff.

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Coordinate daily work schedules to ensure tasks are completed on time.

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Conduct pre, in-progress, and post-inspections to ensure quality and compliance.

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Mentor operatives and trainees, ensuring health and safety guidelines are followed.

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Monitor performance of operatives and subcontractors, ensuring adherence to company standards and KPIs.

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Control costs related to labour, equipment, and materials to minimise waste.

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Provide technical guidance to tradespeople and support planning and customer service teams.

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Address resident concerns and complaints promptly and professionally.

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Collaborate with management to develop maintenance strategies, budgets, and schedules.

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Ensure health and safety compliance, including conducting risk assessments.

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Participate in an out-of-hours rota for repairs and maintenance.

Person Specification:

Essential:

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Experience supervising repairs and maintenance in property management or social housing.

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Trade qualification (e.g., plumbing, carpentry).

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Strong knowledge of building maintenance and health and safety regulations.

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Experience managing contractors and performance against SLAs.

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Excellent organisational, communication, and leadership skills.

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Ability to manage multiple tasks, solve problems, and meet deadlines.

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Full driving licence and access to transport.

Desirable:

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Health and safety certification (e.g., NEBOSH, IOSH).

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Willingness to engage in ongoing training and development