Job Description

3rd Line Support Engineer – Global brand – Oxford – Hybrid – 6 month contract – Inside IR35

Rate: £(Apply online only)pd inside IR35

Inside IR35 - 6 months contract  

Oxford – Hybrid (3 days onsite)

Overview:

We are currently partnered with a Global brand who are looking for a highly skilled 3rd Line Support Engineer with expertise in Microsoft Modern Workplace solutions, particularly Microsoft Intune. You will play a critical role in providing advanced support, troubleshooting complex issues, and driving the adoption of modern workplace technologies.

Role and Responsibilities:

Provide 3rd line support for Modern Workplace technologies, including Intune

Troubleshoot and resolve escalated issues related to device management, security policies, application deployment, and user access

Install, configure, and maintain devices to support lab equipment, and software applications within the laboratory

Collaborate with scientists, researchers, and lab staff to understand their specific needs and recommend digital solutions

Implement best practices to ensure the reliability and consistency of digital systems in the lab

Assist in the design, configuration, and optimization of Microsoft Intune to ensure a seamless user experience

Collaborate with 1st and 2nd line support teams to provide knowledge transfer and resolve complex incidents

Implement and manage compliance and security policies in line with industry best practices

Support Windows 10/11, macOS, iOS, and Android environments within the enterprise

Assist in the rollout of new features and updates to Microsoft Modern Workplace solutions

Provide documentation, training, and best practices for end-users and IT support teams

Liaise with vendors and Microsoft support when required to resolve critical issues 

Essential Skills and Experience:

Proven experience in a 3rd line support role with a focus on Modern Workplace technologies

Expertise in Microsoft Intune and Windows Autopilot

Strong understanding of Microsoft 365

Hands-on experience with device compliance, security baselines, and application packaging/deployment

Proficiency in Windows 10/11, macOS

Familiarity with ITIL framework and service management processes

Excellent troubleshooting, analytical, and problem-solving skills

Strong communication skills with the ability to explain technical concepts to non-technical users