Job Description

Credit Control Officer

Location: Portsmouth

Contract: Temporary (9 month initial)

Rate: 14.65 - 15 Per Hour Umbrella

Start date: ASAP

Contact: (url removed)

Job Description

Service Care Solutions is recruiting on behalf of a Local Authority in Portsmouth for a Credit Control Officer. Reporting to the Accounts Receivable Team Leader, you will be responsible for ensuring timely collection of outstanding invoices and managing customer queries efficiently. This role offers the opportunity to work within a dynamic team, handling a diverse range of council services, from licensing fees to commercial rents. If you have strong credit control experience, excellent communication skills, and the ability to manage accounts effectively, we would love to hear from you!

Main responsibilities

• Ensure timely collection of outstanding invoices billed through the sundry debtor ledger, proactively following up with customers to secure payment and reduce aged debt.
• Monitor and pursue customer queries, working closely with internal council teams and external customers to resolve issues promptly and facilitate smooth payment processing.
• Manage a designated portfolio of accounts, regularly reviewing aged debt reports, making collection calls, and preparing monthly reports on outstanding balances and recovery actions.
• Accurately record billing information, take payments over the telephone, and reconcile customer accounts to ensure financial records are up to date and correct.
• Assess outstanding debts, negotiate payment terms where necessary, and recommend appropriate recovery actions to optimise income collection while maintaining positive customer relationships.

Candidate Requirements

• Proven track record in credit control, debt collection, and accounts receivable processes, with a solid understanding of financial billing and invoicing procedures.
• Proficiency in Microsoft Office and accounts receivable software (e.g., Oracle) with the ability to accurately process billing data and reconcile customer accounts.
• Strong verbal and written communication skills, including a confident and professional telephone manner, to liaise effectively with internal and external stakeholders.
• Ability to handle difficult or overdue accounts, negotiate payment terms, and resolve disputes tactfully while ensuring optimal debt recovery outcomes.
• Capable of managing a portfolio of accounts, prioritising workload effectively, and adapting to changing priorities in a fast-paced environment.

If you are interested in the role, or know of anyone who may be, please contact Miraj at Service Care Solutions on (phone number removed) or email (url removed)

Service Care Solutions also offers a 250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive 250 for the referral once their probationary period has been completed.