Job Description

Neighbourhood Services Manager

Location: Shrewsbury

Salary: 32.00-34.00 per hour

Duration: Temporary

Greenacre are pleased to be supporting a Shropshire based housing organisation, with their recruitment of an interim Neighbourhood Services Manager.

The Neighbourhood Services Manager is responsible for leading and managing the tenancy and neighbourhood management services across all areas operations. This role focuses on delivering excellent tenancy management, safeguarding, and neighbourhood services, including managing Anti-Social Behaviour (ASB), ensuring compliance with regulatory and statutory requirements, and leading improvement projects.

The role will be pivotal in ensuring high-quality, customer-focused services, driving performance improvements, and maintaining legal compliance across all housing management activities. As the safeguarding lead for the organisation, you will ensure the protection of vulnerable individuals across all service areas.

What will you do in the role?

• Lead, manage, and develop two geographically dispersed Neighbourhood Teams, each led by a Senior Neighbourhood Officer, ensuring effective service delivery across all neighbourhood and tenancy management activities.
• Oversee all tenancy management activities, including introductory to secure tenancy conversions, succession management, tenancy breaches, evictions, and abandoned properties.
• Lead on the enforcement of tenancy conditions, including the issuing of formal notices preparing cases for court and attend court and hearing as required.
• Oversee neighbourhood inspections, ensuring compliance with fire safety regulations and conducting routine block checks
• Implement changes to streamline processes and improve service delivery, using tenant feedback and best practice as key drivers and develop a holistic approach to Neighbourhood management of all housing customers.

Who would excel in this role?

• Experience of managing a dispersed frontline housing service
• Experience of improving and streamlining services, with a customer focused approach

This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.