Job Description

Job Title: Resident Liaison Officer (RLO) - SHDF Project - Chichester, PO19 - £18.59 per hour

Exciting Opportunity: Join our dynamic team on a cutting-edge Social Housing Decarbonisation Fund (SHDF) project in beautiful Chichester! We're seeking a passionate and experienced Resident Liaison Officer to play a vital role in upgrading homes with energy-efficient solutions like External Wall Insulation (EWI), new windows, and state-of-the-art roof insulation.

About the Role:

As an RLO, you'll be the friendly face of this transformative project. You'll build strong relationships with residents, ensuring they're informed and engaged throughout every stage. Your key responsibilities will include:

• Championing resident satisfaction: Provide exceptional customer service, addressing concerns promptly and effectively.
• Project communication expert: Clearly communicate project details, timelines, and benefits to residents.
• Consent & access: Secure resident consent for works and manage property access efficiently.
• Quality control: Monitor works on-site, ensuring they meet the highest quality standards.
• Energy efficiency advocate: Educate residents on the benefits of energy-efficient upgrades and their impact on the environment.

What You'll Bring:

• Proven experience as an RLO or in a similar customer-facing role within the construction or housing sector.
• Exceptional communication and interpersonal skills you're a natural at building rapport!
• Strong organisational and time-management abilities.
• A proactive and solutions-oriented approach to challenges.
• Knowledge of building regulations and health & safety best practices.
• Experience with energy efficiency measures (desirable).

Why Join Us

• Competitive hourly rate of £18.59
• Work on a meaningful project that makes a real difference in people's lives and the environment.
• Opportunity for professional growth within a supportive and dynamic team.