Job Description

Start date: 10/03/2024
End Date: 02/02/2026
Pay: 200 per day
Location: Camberley
Working Style: 5 days on-site

Responsibilities:

• Server Management: Work on HP, Dell, and IBM servers, including server provisioning, racking, stacking, and configuration.
• Support and Training: Provide support to Trainee Data Centre Engineers as needed.
• Troubleshooting: Identify and resolve hardware faults, arranging replacements when necessary.
• Equipment Management: Install and decommission redundant equipment.
• Hardware Support: Offer expert hardware support to ensure optimal server performance.
• Customer Service: Proactively update customers and resolve service issues, ensuring high-quality technical support and customer service within the live Data Centre.
• Collaboration: Work closely with all members of the support team to maintain efficient and productive operations.
• Communication: Liaise with on-site support engineers and other sites to ensure seamless operations.
• Incident Management: Manage all incoming calls and emails to the data centre support function.
• Vendor Coordination: Liaise with third-party suppliers to report and escalate customer problems.
• SLA Compliance: Respond to customers within agreed Service Level Agreements (SLAs).
• Escalation Processes: Follow escalation processes, escalating tickets to support management and other teams as required.
• Ticket Monitoring: Escalate tickets to 2nd line support within agreed timescales and continue to monitor these tickets until resolution.

Requirements:

• Proven experience working with HP, Dell, and IBM servers.
• Strong troubleshooting and hardware support skills.
• Excellent communication and customer service abilities.
• Ability to work effectively in a team and support trainee engineers.
• Experience in managing and resolving hardware faults.
• Familiarity with data centre operations and support functions.
• Ability to work on a shift rota.

Shift Rota
Early - 07:00 to 14:30

Late - 14:30 to 22:00

Week night - 22:00 - 07:00

Weekend day - 07:00 - 19:00

Weekend night - 19:00 - 07:00

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