Job Description

Spanish-speaking Customer Service Representatives

Location: East Grinstead

Duration: 6-month temporary contract

Pay Rate: £14 - £15 per hour (full or part-time hours available)

Start Date: March 2025

Lloyd Recruitment Services is excited to be partnering with a well-established company in East Grinstead that is looking for Spanish-speaking Customer Service Representatives to join their team.

About the Role

This is an opportunity to support customers in the Emergency Services department, ensuring they receive the necessary assistance for incidents covered by overseas holiday insurance policies. You'll play a key role in delivering professional, efficient, and compassionate customer service, working in line with company procedures and policy limits.

Key Responsibilities:

Handle inbound and outbound calls and emails professionally and courteously

Accurately record and manage each case from start to resolution

Provide clear advice to customers on claims and policy-related queries

Escalate any concerns or service failures to the Deputy ManagerWhat We're Looking For:

Fluency in Spanish (spoken & written) - essential

Strong communication and customer service skills

Ability to work both independently and within a team

Highly organised with the ability to prioritise multiple cases

Resilient under pressure and committed to delivering excellent service

Minimum GCSE English Language or equivalent qualificationWorking Hours & Training

35-hour working week, across 5 days (rota-based, covering 7 days)

Full training providedIf you're a fluent Spanish speaker with a passion for customer service, we'd love to hear from you!

Apply today to find out more!

Refer a friend and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer