Job Description

Blue Water Recruitment are looking for a Resident Liaison Officer to start in NottingHam

Starting immediate temp to perm

Ensure excellent communication with Residents:

• Make appointments with residents
• Explain the role of Lovell Partnerships.
• Actively promote Lovell Partnerships.
• Build resident confidence.
• Create professional environment.

• Visit with details of works and timescales.
• Leave Lovell communication pack with resident.
• Identify Customer needs (working parents/shift patterns/health issues etc).
• Attend open days, public meetings
• Assisting with exhibitions, gala days
• To be an ambassador for the company at meetings and exhibitions

Link with Client/Resident/Line Management

• Ensure that all residents can access and receive the best possible service
• Develop key client contacts to ensure that the residents are fairly represented and that service delivery is maintained at the highest possible level
• Resolve any escalated complaints and ensure that the effective Complaints Procedure are in place
• Inform the resident of any delays of changes to the work that has been scheduled
• Daily Line Management Meetings.
• Open Forum Client/Management Meeting.
• Complete resident inductions and profiles.
• Daily interaction with residents.

Achieving Results

• First class communication to all residents (client and private)
• Client/resident satisfaction measures achieve required standard
• Complaint management to alleviate financial compensation

If you are interested in this position, please contact Nia Monk at Blue Water Recruitment.